Shipping policy
PERISHABLE ITEMS
You are responsible for inspecting all products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the products you receive. You should always inspect your delivery to confirm that the ingredients arrive in a cool, refrigerated condition. We recommend that you use a food thermometer to ensure that the temperature zone within the container in which any meat or poultry product is located is 5°C or below. In the unlikely event that such temperature zone is above 5°C, or you have any other reason to believe that any other Product in your delivery is not suitable for consumption, contact us at support@berryspringspetmeat.com (attaching photos of the item(s)) and discard the item(s).
To maintain the quality and integrity of the products, we recommend that you immediately refrigerate or freeze all perishable Products upon delivery and follow the safe food instructions on refrigeration and food safety. From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use, and consumption of the Products following delivery. We recommend that you follow safe food instructions on safe food handling. If applicable we also recommend that all cooking instructions be followed and that you use a food thermometer to ensure that all meat, poultry, and other applicable items are cooked to the safe food standards recommended internal temperatures. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Our ingredients are frozen and individually packaged and labelled. The ingredients are placed inside boxes that feature inbuilt insulation specially designed to keep meat within the optimal temperature range. Your order will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for proper storage of your ingredients prior to consumption. In certain areas, you may be able to provide additional delivery instructions when setting up your Berry Springs Pet Meat accounts, such as requesting that your delivery be left with a doorman or neighbour. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible.
In the event of a courier delay, please inspect the contents carefully and email support@berryspringspetmeat.com immediately with any concerns (attaching photos for review). In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your ingredients is not feasible, we will cancel your delivery for the period so affected and issue you a credit or refund of the purchase price for that delivery.
NON PERISHABLE ITEMS
At Berry Springs Pet Meat, we are committed to providing fast and reliable shipping services to our customers. Our goal is to ensure that all orders are delivered to our customers in a timely and satisfactory manner.
Shipping Methods: We offer several shipping methods to meet the diverse needs of our customers, including:
- Free Shipping
- Standard Shipping
- Expedited shipping
Shipping Costs: Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination. Shipping costs will be displayed during the checkout process before the order is confirmed.
Order Processing Time: All orders are processed within 1-2 business days of receipt, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time: The estimated delivery time for an order depends on the shipping method selected and the destination. You can find the estimated delivery time for your order by selecting your shipping method during the checkout process.
Delivery Confirmation: You will receive a confirmation email once your order has been shipped. This email will include a tracking number, so you can track the delivery of your order.
Lost or Damaged Orders: If you have not received your order or if it has been damaged during shipping, please contact us within 14 days of the estimated delivery date. We will do our best to resolve the issue as quickly as possible.
Return Policy: Returns and exchanges will be fulfilled at the expense of the customer.
By placing an order with Berry Springs Pet Meat, you agree to the terms and conditions of our shipping policy. If you have any questions or concerns, please contact us at support@berryspringspetmeat.com