Refund policy

We are shipping perishable Products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
If you are not completely satisfied with your order for good reason, please contact support@berryspringspetmeat.com within three (3) days of receipt of the product. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the product label and the damage reported. We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.
Due to the perishable nature of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered if a change of address isn’t updated prior to the invoice date if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email support@berryspringspetmeat.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date via your login.
If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.